FAQS

WHAT ARE THE PAYMENT OPTIONS?

Payments can be made via credit or debit card with a VISA, Mastercard, Discover, or American Express.

WHAT IS YOUR RETURN POLICY?

We will gladly accept items for exchange if they were received damaged or defective in any way. If you receive a damaged item, within 48 hours, take a picture of the item(s) along with the original packing slip and email them to warpaintbysugaxoxo@gmail.com explaining what is wrong with the item(s). After we have reviewed the situation, we will contact you with detailed instructions on how to return the item(s) and the processes we take to get your item(s) replaced. In order for us to maintain the quality of our products, we will NOT accept any returns of products for reasons other than them being damaged or defective. We apologize in advance for any inconvenience this may cause.

DO YOU OFFER GIFT CARDS?

At the moment, we do NOT.

WHAT ARE THE SHIPPING OPTIONS?

We ship via USPS with in 5 to 7 business days after the order has been placed. If there are any issues with your order after receiving, you will have 24-48 hrs to EMAIL US and let us know. No exceptions. Please refer to refund policy.

WHAT IF MY ITEM IS LOST OR STOLEN?

Unfortunately, we are not responsible for lost or stolen items.

Once orders have left WARPAINTBYSUGA LLC the package is in the care of the postal handler. Customer is required to submit a claim directly with courier and follow their guidelines. USPS and  Fed Ex recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.

- USPS customer service: 1-800-275-8777